Frequently Asked Questions
Everything you need to know about shopping at Willow Tree Gift
What is the typical shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do you ensure fragile items arrive safely?
We take great care in packaging. All delicate home accents and glassware are double-boxed and secured with eco-friendly cushioning to prevent breakage during transit.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return for a full refund, minus shipping costs.
Do you offer international shipping?
Currently, Willow Tree Gift ships to addresses within the United States and Canada. We are working on expanding our delivery options to more countries in the near future.
Are your products handmade or ethically sourced?
We prioritize partnerships with artisans and suppliers who value craftsmanship and ethical production. Many of our wooden and textile products are handcrafted by skilled makers.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change or cancellation within 2 hours of purchase by contacting our customer service team.