Returns & Exchanges

At Willow Tree Gift, we want you to love your home decor. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the reason for the return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all fragile home accents are securely wrapped to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.